Frequently Asked Questions

Your Guide to Borehole Drilling, Water Filtration System, Ground Source Heat Pump Systems Installation and more. Our comprehensive guide covers everything you need to know about our services, helping you make informed decisions for sustainable and efficient water and energy solutions.

A Ground Source Heat Pump, or ground-to-water heat pump, extracts heat from the ground and transfers it into your property to heat radiators or underfloor systems. It can also heat water for household use, such as taps and showers.

Almost anyone can have a GSHP system installed, provided that the local geology supports borehole drilling.

Yes, GSHP boreholes can be installed in urban areas if geological conditions allow. We have successfully drilled in basements and even beneath buildings under construction.

Absolutely. Older properties can be fitted with GSHP systems that connect to both radiators and underfloor heating systems.

Savings depend on your current heating system. GSHPs are low-maintenance, add value to your property, and can significantly reduce your carbon footprint.

At the surface, boreholes are typically hidden, with the top buried underground.

For a typical three-bedroom home, around 3m x 1m of floor space is required for the system components.

The number of boreholes depends on the property's heat loss, the GSHP's kilowatt capacity, and site geology. Larger properties generally need more boreholes.

To maximise efficiency, boreholes should generally be spaced over 10 metres apart.

Our compact geothermal rigs fit through 5ft gaps and can operate within an area equivalent to five parking spaces per borehole.

We use rotary drilling rigs and apply compressed air or a mud flush with drilling fluids, depending on site conditions.

Typically, no permission is required. However, some sites may have restrictions from the Environment Agency or local planning authorities, which we can assist with.

Probes extract heat from the ground and transfer it into the heat pump system, serving as the main conduit for thermal energy.

The typical depth is 100 metres, though some can go as deep as 200 metres, depending on site needs.

Thermally enhanced grout improves heat transfer efficiency and is up to three times more conductive than standard grout, ideal for specific geologies.

No, water and GSHP systems must be separate. However, open-loop GSHP systems can use groundwater, provided an abstraction licence is obtained if usage exceeds 20,000 litres per day.

Yes, annual maintenance ensures optimal performance. We offer service agreements for regular checks and maintenance.

Yes, domestic installations may qualify for a £6,000 grant through the Boiler Upgrade Scheme, subject to meeting certain criteria.

With proper maintenance, a GSHP system can last 20-25 years or more, making it a long-term investment in renewable energy.

The payback period varies, but homeowners can often see a return on investment within 7-10 years, especially with available grants and energy savings.

Yes, GSHPs can be combined with solar panels or wind turbines to create a comprehensive renewable energy setup for your property.

GSHPs are up to four times more efficient than traditional heating systems, making them one of the most efficient heating solutions available.

Yes, GSHP systems operate consistently throughout the year, unaffected by seasonal temperature changes.

GSHPs reduce carbon emissions significantly, lowering your property’s environmental footprint and contributing to a cleaner planet.

Yes, almost anyone can install a water borehole, provided the local geology is suitable for drilling.

Yes, we have successfully installed water borehole systems in town locations. Each site, however, is reviewed individually to ensure suitability.

If you use around 20 cubic metres of water per day, you could save over £11,000 annually by switching to a borehole supply.

At the surface, most boreholes are capped with a 600x600mm GRP box, keeping the well head secure and unobtrusive.

We analyse geological data and review nearby boreholes to assess water presence. In some cases, we may consult a specialist water dowser for additional guidance.

Usually, but not always. After installation, we conduct water tests to check for contaminants. If needed, we provide and install filtration systems to ensure the water is safe for consumption.

Generally, no licence is needed for extraction up to 20,000 litres per day. For higher volumes, an abstraction licence from the Environment Agency is required.

Drilling depth depends on the site’s geology and can range from 10 to 350 metres.

After installation, we offer an optional maintenance contract to keep your borehole system in optimal condition and provide peace of mind.

Yes, we can drill in your garden as long as we have access for our equipment. Our smallest rig requires an entry gap of only 1.5 metres and about the equivalent space of six car parking spaces to operate.

Drilling does produce some debris, but we use effective methods to minimise disruption and clean up the site as much as possible.

The required depth depends on the site’s geological conditions, typically ranging from 10 to 300 metres. For specific depth needs, please contact our team for a consultation.

Our compact geothermal rigs can fit through gaps as narrow as 5 feet and require roughly the area of six car parking spaces to complete the work efficiently.

Yes, we recommend an annual service for all systems to maintain optimal performance and extend the lifespan of your equipment.

Costs vary based on the system type and the level of filtration required. We’re happy to discuss tailored service plans that suit your specific needs.

Yes, we provide servicing across Hampshire, Surrey, East Sussex, West Sussex, Berkshire, Oxfordshire, Wiltshire, and Kent.

In most cases, yes. We would conduct an assessment of your existing system to determine compatibility with our servicing options.